Frequently Asked Questions

Account Management

Whitelisting an email address ensures that emails sent from that specific address reach your Inbox, instead of being marked as spam or getting lost in the pipes that connect one computer to another.

Each email provider or security service has their own instructions for adding email addresses to a whitelist. We’ve outlined some of the more popular one’s below to ensure that emails to and from help@wpbees.com don’t get lost.

Whitelist an Email Address in an Email Client

AOL

WebMail
  1. Open the email and click on the sender’s name and email address.
  2. Click Add Contact in the window that appears.
  3. Enter any additional information.
  4. Click Add Contact.
AOL (version 9.0 or higher)
  1. Copy the “from” address from the latest email (or you can copy the addresses listed above).
  2. In the pop-up box, select Add.
  3. Paste the copied address/type the address required in the Other email field.
  4. Make the newly added address the “Primary email address” by checking the checkbox.
  5. Select Save.

 

AOL 8.0
  1. Select Mail in the Menu on the top of the screen.
  2. Select Mail Controls.
  3. Select Next from the Mail Control Screen displayed.
  4. Select “Customize Mail Controls for this Screen Name” and click Next.
  5. (Optional) Select “Allow email from all AOL members, email addresses and domains” (allows all emails).
  6. Select Next until the Save button shows up at the bottom.
  7. Select Save.

 

AOL 7.0
  1. Select Mail in the Menu on the top of the screen.
  2. Select “Mail Controls”.
  3. Select Next from the Mail Control Screen.
  4. Select “Customize Mail Controls for this Screen Name” and click Next.
  5. In the exclusion and inclusion parameters, include the domain xxxxx.com (replace the xxxxx with the domain name).

For additional help with whitelisting email addresses in AOL, please see AOL’s support.

 

AT&T Web Email

  1. Open your mailbox.
  2. Select Options on the top right hand side > Mail Options > Filters > Add Filter.
  3. Select Filters.
  4. Click “Add Filter”.
  5. In the top row, labeled From Header, select “contains” from the pull-down menu. Enter the address in the text box next to the pull-down menu.
    Example: You can either give a specific email address or use @xxxxx.com or *xxxxx.com to whitelist the domain (replace the xxxxx with the domain name).
  6. Move down to the bottom where there is the option “Move the message to”. Select Inbox from the drop-down menu.
  7. Select the Add Filter button once again.

For additional help with whitelisting email addresses in AT&T, please see AT&T’s support.

 

Comcast SmartZone / Xfinity

  1. Click Address Book.
  2. Click “New” and choose “New Contact”.
  3. Add the email address and any additional information.
  4. Click Save.

For additional help with whitelisting email addresses in Comcast SmartZone, please see Xfinity’s support.

 

Cox.net Email

  1. Go to WebMail Inbox window.
  2. Click “Preferences”.
  3. Under General Email Preferences, click Blocked Senders.
  4. Type in the sender or domain you wish to allow in the Exceptions List.
  5. Click Add.
  6. Click Save.

For additional help with whitelisting email addresses in Cox, please see Cox’s support.

 

EarthLink

  1. Open the Address Book.
  2. Click Add.
  3. Enter your contact’s domain.
  4. Click Save.

For additional help with whitelisting email addresses in Earthlink emails, please see Earthlink’s support.

 

Entourage

  1. Open the email.
  2. Right-click the sender’s email address.
  3. Select “Add to Address Book” in the short-cut menu.
  4. Verify the sender’s contact details.
  5. Click Save.

For additional help with whitelisting email addresses in Entourage emails, please see Microsoft’s support.

 

Gmail

To ensure that you receive emails in your inbox, you can add the email address to your contact list.

  1. Click the Google Apps symbol in the upper right-hand corner and then click the Contacts block.
  2. Click Create Contact.
  3. Enter the email address and any additional information in the contact fields.
  4. Select Save.

For additional help with whitelisting email addresses in Gmail, please see Gmail’s support.

 

MacMail

  1. Open the email.
  2. Ctrl-click the sender’s email address and select “Open in Address Book.”
  3. Verify the sender’s contact details.
  4. Click Save.

For additional help with whitelisting email addresses in MacMail, please see Apple’s support.

 

MSN

  1. Select Settings: Email | Junk e-mail (bottom left, just above Calendar).
  2. From the E-mail settings screen, select Junk E-mail Guard.
  3. Select Safe List.
    Example: You can either enter a specific email address or use *xxxxx.com or @xxxxx.com to whitelist the domain (replace the xxxxx with the domain name).
  4. Select Add.

For additional help with whitelisting email addresses in MSN, please see Microsoft’s support.

 

Mozilla Thunderbird

  1. Check if your contact’s email is in your Junk folder, right-click on the email and choose “Mark As Not Junk”.
  2. Click Address Book.
  3. Make sure that the Personal Address Book is highlighted.
  4. Click New Card, the New Card window will display.
  5. Under the Contact tab, copy your contact’s “From” address and paste it into the Email dialog box.
  6. Click OK.

For additional help with whitelisting email addresses in Thunderbird, please see Mozilla’s support.

 

Outlook

For 2003, 2007 and Express – Without an example email address in your inbox:
  1. Select Actions from the toolbar at the top of the screen.
  2. Select Junk E-mail.
  3. Select Junk E-mail Options
  4. Click the Safe Sender tab.
  5. Click Add.
  6. Type in the email address you wish to add to your safe sender list.
  7. Click OK.

 

For 2003, 2007 and Express – With an example email address in your inbox:
  1. Open the email.
  2. In the Toolbar options at the top, click the Safe Lists drop-down.
    Note: This is located in the “Junk Email” section.
  3. Select “Add sender to Address book”.
  4. Click OK.

 

For 2003, 2007 and Express – To whitelist an entire domain:
  1. Open the email.
  2. In the Toolbar options at the top, click the Safe Lists drop-down.
    Note: This is located in the “Junk Email” section.
  3. Select “Add Sender’s Domain (@example.com)” to Safe Senders List.
  4. Click OK.

 

For 2010
  1. In Outlook, go to the Home tab.
  2. Click the Junk button.
  3. Choose “Junk E-Mail Options” from the drop-down list.
  4. Go to the Safe Senders tab.
  5. Click Add…
  6. Type in either the email address or the domain name you wish to add.
  7. Click OK.
  8. Click Apply.

 

For 2013
  1. In Outlook, go to the Home tab.
  2. Click Junk > Junk Email Options.
  3. Select the Safe Senders tab and click Add.
  4. In the Add address or domain box, enter the email address or the domain name you want to whitelist.
  5. Click OK and close the window.

 

Express
  1. In Outlook, go to the Tools menu.
  2. Select “Address Book”.
  3. Click New and select New Contact from the drop-down menu.
  4. Type in email address and include any details you want.
  5. Click OK.

 

Outlook.com
    1. Open the email. Then click the three dots and click Add to Safe senders.
    2. Click OK.

For additional help with whitelisting email addresses in Outlook, please see Microsoft’s support.

 

Road Runner Webmail

Adding an email address to the safe sender list will add the email to your inbox and future emails will be delivered to the inbox.

  1. Open your Road Runner mailbox.
  2. Open your Junk Mail folder.
  3. Select the email that includes the e-mail address you would like to add as a safe sender.
  4. Click “Mark as Not Spam”.

For additional help with whitelisting email addresses in RoadRunner, please see Road Runner’s support.

 

Verizon

  1. Open your Inbox.
  2. Click Options.
  3. Click Block Senders.
  4. Locate the “Safe List”.
  5. Enter your contact’s domain.
  6. Click OK.

For additional help with whitelisting email addresses in Verizon, please see Verizon’s support.

 

Windstream

  1. Click the Settings tab.
  2. Click Messages.
  3. Click Allow and Block Messages.
  4. Select “Advanced Block Senders”.
  5. In the Allowed Senders and Domains area, type the senders and domains you want to allow.
  6. Click OK.

For additional help with whitelisting email addresses in Windstream, please see Windsteam’s support.

 

Yahoo

In Yahoo Mail, your Contacts list is your whitelist. To add the From Address to your Yahoo Contacts:

  1. Open your Yahoo mailbox and click the address book icon in the right-side panel. When you roll your mouse over it, it will say Contacts.
  2. Click “Add a New Contact.”
  3. Fill in the fields of your Contact.
  4. Click Save.

For additional help with whitelisting email addresses in Yahoo, please see Yahoo’s support.

Whitelist an Email Address in a Security Program

Certain firewalls and company extranets can step in to block or remove email despite you having whitelisted it (added help@wpbees.com to a contact in your address book). If you still aren’t receiving our emails you may have to update the whitelist in their security firewall as well; your best bet is to speak to your IT department. This is less likely to affect web-based email programs, like Gmail, Yahoo, or AOL, and more likely to affect desktop-based email programs, like Outlook, Thunderbird, or AppleMail, because they sit behind the firewall for an operating system or network.

If you don’t see your contact’s security program listed below, they’ll have to visit support webpage for their security program and search for instructions to add “safe senders” to the whitelist, or contact them directly.

Exclamation Point Icon Important: Some security programs prompt you to restart your computer to allow the changes to take effect.

 

McAfee SpamKiller

  1. Click Friends.
  2. Click Add.
  3. Enter the “From Email” address.
  4. Click OK.

For additional help with whitelisting email addresses in McAfee, please see McAfee’s support.

 

Norton AntiSpam

AntiSpam works along with Outlook, Outlook Express, Netscape and Yahoo, MSN/Hotmail to block spam emails before they reach your inbox. To make sure emails reach you, you can add us to your Personal Friends list or Global Friends list. Here is how you can do that:

  1. Start Norton AntiSpam, select Status & Settings tab.
  2. Select “AntiSpam”.
  3. Select Configure button on the bottom right-hand side of the screen.
  4. Select the Allowed List tab – second tab on the list of tabs.
  5. Select Add.
  6. Enter the “From Email” address in the Email address box.
  7. Select OK.

For additional help with whitelisting email addresses in Norton, please see Norton’s support.

 

SpamAssassin

  1. Find the spam assassin folder on your hard drive, and open it.
  2. There will be a file named user_prefs. Open it with a text editor (such as Notepad).
  3. If there is no such file, create it – instructions are available from SpamAssasin.
  4. Make a new line in the file. On that line, enter whitelist_from, followed by the “From Email” address that you wish to whitelist. To whitelist the domain, enter @xxxxxx.com (replace the xxxxx with the domain name).
  5. Save and close the file.

For additional help with whitelisting email addresses in SpamAssassin, please see SpamAssasin’s support.

Sure you can.

We can work with your team to ensure that we don’t step on each other’s toes, and we’re more than happy to work on a bespoke/custom WordPress theme and plugin code.

You’re more than welcome to call us for a chin-wag however all ongoing WordPress support is done via our helpdesk.

Whilst we don’t offer phone support, we do move heaven and earth for our customers to provide a premium level customer service.

Advanced Functionality

We focus on the technical aspects of your WordPress website, and so do not consider ourselves SEO experts. That being said, we often work alongside SEO teams to help implement technical tasks such as:

  • Adding metadata
  • Restructuring page tags
  • Updating title tags and page titles
  • Optimising Images
  • Adding blog post content
  • and more

SEO is a long term marketing strategy. We always recommend working with an SEO team who can fully review your WordPress site and help you achieve your website goals. If you’re looking for an SEO agency to work with, let us know and we can give you some recommendations.

If the theme is custom-built, highly customised or your site is using Woocommerce or any custom plugins, it would require a hands-on maintenance plan.

Not only can we support your unique needs but we can be on hand to make future changes too.

If you just want to keep your website ticking over, secure and backed-up, then the hands-off plan will most likely suit your needs.

We sure do! We can make changes and updates to your staging site and then, once they’ve passed the Quality Assurance checks, we can push them to the live site for you.

Websites with advanced functionality like this require our hands-on maintenance plan. WordPress ecommerce websites take more resource for us to manage, so making sure you’re on the right plan means we’ll be able to dedicate what’s needed to keep your website secure, fast and running smoothly.

Yes, we can create and manage sites within a WordPress MU environment. In fact, we created a lovely setup for FitFlop to manage a multi territory blog to promote their products … but that’s a story for another time 😉

Premium Plugins

Unfortunately, we can’t continue to service and maintain WordPress websites that are no longer covered under our care plans.

If you decide to cancel your WPbees maintenance plan, you’ll lose access to our license to be able to run the plugin.

You can, of course, run the gauntlet of not updating the plugin and hoping that the functionality of your website is not affected; or you can purchase your own licences – we’ll happily point you in the right direction.

When you sign up for a WPbees maintenance plan, you’ll get full access to all our premium plugins including, but not limited to:

  • iThemes Security Pro
  • WP Rocket
  • Advanced Custom Fields Pro

Sales and Commission

That’s completely up to you. There is no cap on your commission earnings. We can help if you need something specific to promote WPBees your way, but your profit potential completely depends on your sales. Our standard commission rate is 40% for every sale you make.

Commission payments come directly from Shareasale, not from WPBees. Shareasale requires that submit your W-9 first. Payments are sent out via Check or Direct Deposit.

Direct Deposit is currently available to the following countries:

USA, Canada, United Kingdom, Australia, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Hong Kong, Hungary, Iceland, India, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Mayotte, Mexico, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Reunion, Romania, Saint Pierre and Miquelon, Singapore, Slovakia, Slovenia, Spain, Sweden, and Switzerland.

Payments are sent out on the 20th of every month, for the previous month’s commissions (unless WPBees has opted for an extended lock date). So, commissions that you earn in January, for example, are eligible for payment on February 20th. If the 20th falls on a weekend, payments are sent out on the following Monday.

If a user cancel their service subscription within 30 days and asked for a refund, or if credit card charges are reversed due to a dispute or credit card fraud, your account will be debited for any commission earned on that transaction.

You can monitor your sales by accessing reports as often as you like through your Shareasale Account Manager.

WPBees handles all order processing and customer service for the customers that you refer to our sites. All you have to do is place links on your site.

All links from your sites to our site contain a unique identifier (your affiliate ID) so that every time a user comes to us via your site, we know to credit you when a purchase is made.

You can run reports daily if you wish. Your Shareasale Account Manager is updated daily with the latest information about your site.

If you terminated your affiliate membership, you will not receive any commissions on sales made after termination date. You will be paid for your earnings before the termination date as long it reaches Shareasale’s payment threshold of $50. Unfortunately, you must reach the payment threshold to be paid for your earnings.

WordPress Development

The life of a design agency is one of vital deadlines and consistent pressure – miss a launch date, and it could well spell disaster. With deadlines to meet and clients to service, you need a development team that you can trust with your hard-earned reputation. The success or failure of a project is founded upon planning and a complete understanding of the process ahead, which is why we will make sure that we fully understand your requirements before we begin. From there on in it’ll be all go, go, and go, with nothing but dead set mini milestones and solid communication to keep you updated along the way.

We have built hundreds of WordPress websites from the ground up, but sometimes you’ll need someone with specialist WordPress knowledge to work on the smaller of tasks, such as the building of WordPress templates, the creation of custom post types, the tweaking of a WordPress ecommerce platform or the editing of WordPress widgets, short codes and more. We can attend to all of this as we have ample expertise in these areas.

Every design agency is different, and whatever you’re individual needs, we will adapt our service to suit. If you need us to work closely with your team, no problem and as far as your client is concerned, we are just an extension of your company. Our communication, tasks and milestones will usually be run through Basecamp to help you understand exactly what we are working on. You can then update your client regularly.

We like to roll our own, but know what it’s like to work as part of a team and pick up a task from where it was left off. We frequently work with and extend existing custom code and third-party plugins.

Once the contract has been paid for in full, the copyright remains with the owner of the site, your client. If we are taking over a project then the code would already be yours.

Most projects we complete, especially if we’re creating something bespoke (or adding functionality that requires a more than a few steps to create) will come complete with a screencast video, showing you (and your client) click by click how to manage and maintain the site we’ve built for you. If you or your client needs additional ongoing support after the project has been handed over that’s no problem either. We have a number of maintenance plans that can be customised to suit your needs.

One of the first things we’ll discuss is your deadline, your budget and the deliverables. Before starting work we’ll make sure that we’re singing from the same song sheet on all three points so that you/your client get real value from working with us.

We will convert to simple HTML and then into a custom WordPress theme.

Depending upon your design and your client’s budget, we can use an off-the-shelf theme and customise it based on your design.

We can integrate our code into an existing site so it’s as good as, if not better, than what we’re replacing.

WordPress Hosting

Not necessarily. We are more than happy to keep your website with its current hosting provider if you don’t want to make the move. We can, however, offer a selection of hand-picked WordPress hosting partners if you’re not happy with your current WordPress host and are looking for a fresh start. We can also handle the migration of your WordPress site from one host to the other, all as part of the maintenance plan.

We work with a number of different WordPress hosting providers. We have our preferred list of hosts, but in reality provided the host is giving you  good service and provides us with the access we need, there should be no issues.

If you’re looking for a new WordPress host, let us know and we can share some recommendations based on your budget. We can also migrate your site from one host to another all as part of your maintenance plan.

We sure do! We can make changes and updates to your staging site and then, once they’ve passed the Quality Assurance checks, we can push them to the live site for you.

Yes, we can create and manage sites within a WordPress MU environment. In fact, we created a lovely setup for FitFlop to manage a multi territory blog to promote their products … but that’s a story for another time 😉

WordPress Maintenance & Support

The life of a design agency is one of vital deadlines and consistent pressure – miss a launch date, and it could well spell disaster. With deadlines to meet and clients to service, you need a development team that you can trust with your hard-earned reputation. The success or failure of a project is founded upon planning and a complete understanding of the process ahead, which is why we will make sure that we fully understand your requirements before we begin. From there on in it’ll be all go, go, and go, with nothing but dead set mini milestones and solid communication to keep you updated along the way.

Every design agency is different, and whatever you’re individual needs, we will adapt our service to suit. If you need us to work closely with your team, no problem and as far as your client is concerned, we are just an extension of your company. Our communication, tasks and milestones will usually be run through Basecamp to help you understand exactly what we are working on. You can then update your client regularly.

The truth is that almost every website project in the world encounters a hiccup or two. It’s the ways in which these problems are overcome that makes the difference. With this in mind, we always raise issues early, and will work alongside you to figure out the best solution for your client. We can work with your other developers, team leaders, project managers and even members of the board. It’s all part of the service.

We like to roll our own, but know what it’s like to work as part of a team and pick up a task from where it was left off. We frequently work with and extend existing custom code and third-party plugins.

One of the first things we’ll discuss is your deadline, your budget and the deliverables. Before starting work we’ll make sure that we’re singing from the same song sheet on all three points so that you/your client get real value from working with us.

Depending upon your design and your client’s budget, we can use an off-the-shelf theme and customise it based on your design.

We can integrate our code into an existing site so it’s as good as, if not better, than what we’re replacing.

It is never a problem to work on smaller, maintenance based tranches of work. This works well if you would like to extend the functionality of a site or build a new WordPress site from the ground up.

We frequently work and extend existing custom code and third-party plugins.

If we’re working on a project (rather than as part of a monthly Payment Plan retainer) then we ask for 50% payment upfront so that we can schedule the work and clear the decks ready for working with you and your team. On completion of the project, the remaining 50% will then be invoiced and will be payable within 30 days. If you change your mind part way into the project, then that’s not a problem. We can renegotiate terms and fees up to the next project deliverable and schedule when and if the next tranche of work will begin and what tasks should be tackled. Even if we find that we’re just not going to be a good fit (hey, it happens), you will not be tied into any long contract. We can arrange a full (or partial) refund of any monies if the project breaks down within the first 30 days.

WordPress Security

Eek! Don’t panic. Yes we can help! Depending on the scale of the intrusion we can get your site back online within two business days. We can also harden and secure your WordPress site to prevent further intrusion.

WordPress Speed

We’ve developed a proven system over the course of maintaining countless WordPress websites. It’s essentially just knowing what dials to turn, how far image optimisation can be pushed, making improvements and alterations to site code to be more efficient and leaning on a few select, Premium WordPress plugins to help improve the load speed of most WordPress websites.

During onboarding, we’ll do an audit of your website to identify if you could benefit from this speed optimisation service. If you qualify, we can action this for free as part of your WordPress maintenance plan.

WordPress Updates

If the theme is custom-built, highly customised or your site is using Woocommerce or any custom plugins, it would require a hands-on maintenance plan.

Not only can we support your unique needs but we can be on hand to make future changes too.

If you just want to keep your website ticking over, secure and backed-up, then the hands-off plan will most likely suit your needs.

Websites with advanced functionality like this require our hands-on maintenance plan. WordPress ecommerce websites take more resource for us to manage, so making sure you’re on the right plan means we’ll be able to dedicate what’s needed to keep your website secure, fast and running smoothly.

We run the updates every week and not every day for a few reasons.

  • Updating less frequently allows any bugs or quirks in a new release to be ironed out by the plugin developer.
  • Batching updates together means it’s easier for us to review the changes and predict what, if anything, we should look out for.
  • Performing the updates when your site receives less traffic means few possible issues for your site and a better overall service.

Major plugin updates, and updates to keystone plugins such as WooCommerce, are done every month unless an important security patch is included in the update.

We’ve developed a proven system over the course of maintaining countless WordPress websites. It’s essentially just knowing what dials to turn, how far image optimisation can be pushed, making improvements and alterations to site code to be more efficient and leaning on a few select, Premium WordPress plugins to help improve the load speed of most WordPress websites.

During onboarding, we’ll do an audit of your website to identify if you could benefit from this speed optimisation service. If you qualify, we can action this for free as part of your WordPress maintenance plan.

Eek! Don’t panic. Yes we can help! Depending on the scale of the intrusion we can get your site back online within two business days. We can also harden and secure your WordPress site to prevent further intrusion.

Still need help?
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